General Motors is late to the realization that the majority of drivers hate touchscreens. However, GM is committed and some Cadillac models are about to get what amounts to, in software terms, a ‘quality of life’ update. A series of updates based on customer feedback is on the way, and buttons are part of it. But it’s not the buttons people want. Nor is it the CarPlay or Auto that they want, which begs the question: is this really based on customer feedback?
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