Amazon has agreed to a $2.5 billion settlement with the US regulator. This comes after the accusations that it misled people into joining its Prime service and made canceling harder than expected. As part of this FTC settlement, a large share of the money will go straight to the Amazon Prime customers in the form of a refund.
Who qualifies for a refund under Amazon’s FTC settlement
Under the settlement, only certain Prime customers will get money back. To be eligible, the user must have purchased the Prime subscription between June 23, 2019, and June 23, 2025. Moreover, the signup must have happened through one of the ads or interfaces that the FTC flagged as misleading. It includes checkout pages, delivery choices, and specific enrollment screens where the user was unable to confirm if they were committing to subscribe to Amazon Prime.
On top of this, there’s a certain usage condition as well. Customers who have barely used the service in their first year of subscription will be given priority. For the first batch, anyone who has used the Prime benefits three times or fewer in the first year will automatically receive a refund. They do not have to fill out any form. Amazon will directly send a refund of up to $51 within 90 days if they meet the criteria.
Here’s how to fill out a claim form to get your share of money back
Once the first batch have received the refunds. Amazon will send claim forms to people who signed up through the same flagged screens but used Prime more actively, up to ten times in their first year. The form will be sent to the registered email. Also, note that there’s no way to manually hit and fill out the form yet. The user will have up to 180 days to submit the claim form. Once verified, they will receive the refund within 30 days.
If both the batches have received their refunds and there is still some money left in the refund fund, the tech giant must continue expanding eligibility gradually until at least $1 billion is distributed to consumers.
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