Last week, we noticed that users in Europe are being sent over to OPPO’s website to buy a new phone instead of OnePlus’ website. Now, we’re hearing from Reddit users in Europe having issues getting warranty work done. Some have even escalated their issues to the European Consumer Center (ECC).
A Redditor posted about a pair of OnePlus Buds 2 that were received as a gift when they purchased the OnePlus 13 almost two years ago. Before the warranty expired, the buds malfunctioned, and the user sent them over to OnePlus to repair. But since the Buds 2 are nearly end-of-life, it means they can’t repair or replace them. Instead, OnePlus offered a €199-worth voucher to buy a newer pair from OnePlus’ online store.
But the OnePlus website in most European countries is seemingly almost completely empty. With most products showing as out of stock. Making that voucher nearly worthless.
OnePlus is having a lot of warranty issues right now in Europe, which many on Reddit are calling the “Europe Exit Scam”.
The Android Headlines Take
Over the years, OnePlus hasn’t always had the best warranty experiences; in fact, a lot of Android Phone OEMs are terrible with warranty work – especially Google. But this might be because OnePlus is winding down its presence in Europe. This is why their store is nearly empty, and quite a few people from OnePlus Europe have left, or been relocated to other teams within OPPO.
While it’s pretty clear that OnePlus is exiting key markets like the US and Europe, the company should be doing more to keep these customers happy. Do you think these customers having these issues are going to be likely to purchase from OnePlus’ parent company, OPPO, now? Doubtful.
OnePlus really should come out and confirm that they are leaving these markets, and push everyone towards OPPO, since they were basically the same product already. Instead of just leaving customers and potential customers wondering if they should buy the OnePlus 15.
The post OnePlus Customers in Europe Are Getting Burned as the Brand Winds Down appeared first on Android Headlines.
