Verizon customers recently faced a major network outage. It disrupted the mobile services, including calls, SMS, and internet, for hours across the country. The carrier later acknowledged the issue and offered a $20 credit to address the inconvenience. However, Verizon alone didn’t face the problem. Visible users who rely on the same network were also impacted. This led the Visible carrier to also announce a credit, similar to Verizon, as a form of compensation for the outage.
Visible customers will also get a credit for the outage, just like the Verizon carrier
Following the outage, Verizon offered a $20 credit to the affected customers. The credits are redeemable through its mobile app. The company framed the gesture as recognition of lost access to calls, texts, and internet services. While the credit is modest compared to the disruption, it at least signals the company’s attempt to respond quickly and restore some goodwill among subscribers.
As said earlier, Visible users were also impacted due to the outage since it relies on the same network infrastructure. Similar to Verizon, Visible is also giving a $5 credit to the affected customers. Users have already started receiving the text message confirming the credit. Moreover, the credit will be automatically adjusted in the future bill. Yes, the credit offered is lower than what is offered by Verizon. However, do keep in mind that Visible plans are much cheaper as well.
The disruption shows how a single technical failure can affect millions
Reports indicate that the outage lasted for a whopping ten hours. The outage began somewhere around midday and lasted until the late evening. During the window, Android phones started displaying a slashed signal icon, suggesting a complete loss of connectivity. iPhones, on the other hand, displayed the stark SOS indicator. It indicates the inability to connect to the cellular network.
Since Visible shares the same network infrastructure as Verizon, its users were affected too. This overlap highlighted how dependent multiple brands are on shared systems. Even a single technical issue can ripple across millions of accounts at once.
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