TL;DR
- A Google Store customer says their Pixel 10 order showed up as a Motorola Razr instead.
- The buyer claims Google support kept repeating the same 24–72 hour response with no real fix.
Imagine ordering Google’s latest flagship, only to open the box and find a folding phone from an entirely different brand. That’s precisely what happened to a Google Store customer, turning an exciting upgrade into a customer service nightmare.
The story surfaced on Reddit this week in the r/GooglePixel subreddit, where the buyer detailed what sounds like a nightmare experience. According to the post, the user had ordered a Google Pixel 10 on May 9 and intended to trade in their old Pixel 7 as part of the purchase. But when the package arrived on May 14, the box reportedly contained a 2025 Motorola Razr instead.
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